Refund Policy

1. 14-Day Money-Back Guarantee

If Proofloom does not help you collect more customer testimonials or improve your website conversions, simply request a refund within 14 days of your initial purchase date. We will issue a 100% full refund with no questions asked.

2. Monthly Subscriptions

Monthly subscriptions are billed in advance on a recurring 30-day cycle. You can cancel your monthly subscription at any time prior to your next renewal date.

For subsequent monthly renewal charges after your initial 14-day guarantee period, refunds are not automatically provided for partial months. However, if you forgot to cancel and haven't used the product in the current billing period, please contact support within 48 hours of the charge and our team will review your account for an exception.

3. Annual Subscriptions

Annual subscriptions offer a 20% discount (2 months free) in exchange for a 1-year commitment.

• First 14 Days: You are fully covered by our 14-day money-back guarantee for a 100% complete refund.
• After 14 Days: Annual subscriptions are non-refundable for the remaining months. Upon cancellation, your account will remain on the paid tier with full access to features until the end of the 12-month period, after which it will not renew.
• Annual Renewals: We send an email reminder at least 7 days before your annual subscription renews so you have ample time to make adjustments.

4. Cancellations & Downgrades

You can cancel or downgrade your subscription at any time with zero hassle directly from your account settings:

1. Log in to your Proofloom dashboard.
2. Click on Settings → Billing & Invoices.
3. Select Manage Subscription → Cancel Plan.

You will maintain full paid feature access until the end of your prepaid period. You will never be billed again unless you manually reactivate your plan.

5. Exceptions & Non-Refundable Services

Refunds are not available in the following rare circumstances:

• Accounts suspended or terminated due to explicit violations of our Terms of Service (e.g. creating fabricated fraudulent reviews, distributing malicious content, or spamming).
• Custom one-off enterprise development, dedicated server setups, or custom legal redlining fees.
• Third-party domain registration fees incurred directly by you.

6. How to Request a Refund

Requesting a refund is simple and requires only one step:

7. Processing Timeline & Settlement

Once your refund is approved by our billing team:

• We immediately initiate the refund through our payment processor (Stripe).
• Funds typically appear on your original card or bank statement within 5 to 10 business days, depending on your card issuer or banking institution.
• An automated email receipt confirming the refund transaction will be dispatched to your account email.