Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Proofloom Ltd ("Proofloom", "we", "us", or "our"). By creating an account, accessing, or using any part of our website, applications, APIs, or embeddable widgets, you agree to be bound by these Terms.

If you are agreeing to these Terms on behalf of an entity or organization, you represent and warrant that you possess the legal authority to bind that entity to these Terms.

2. Account Registration & Security

To access features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and keep your account information up to date.

You are solely responsible for safeguarding the credentials you use to access your Proofloom account and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use or security breach.

3. Description of Services

Proofloom provides software-as-a-service (SaaS) tools for collecting text and video testimonials from your customers, organizing social proof libraries, generating embeddable widgets and Walls of Love, and creating social share assets.

We continually improve our Services. We may modify, add, or discontinue features with reasonable notice, provided that core functionality of paid subscriptions is maintained during an active billing cycle.

4. Testimonials & Intellectual Property

5. Acceptable Use & Content Guidelines

Proofloom is committed to authentic, honest social proof. You agree that you will NOT:

• Fabricate, forge, or manufacture false reviews or fictitious customer endorsements.
• Collect or distribute content that is defamatory, obscene, pornographic, infringing, or promotes illegal acts.
• Attempt to reverse engineer, decompile, or extract the source code of Proofloom or its widgets.
• Circumvent or exceed plan usage limits, video storage quotas, or API rate limitations.
• Use Proofloom widgets in a manner that distributes malware, adware, or malicious scripts to website visitors.

6. Fees, Billing & Subscriptions

Paid plans are billed in advance on a recurring monthly or annual basis. By providing a payment method, you authorize Proofloom to automatically charge the applicable subscription fee, plus any applicable taxes, at each renewal date until cancelled.

We reserve the right to modify subscription pricing upon at least thirty (30) days' advance notice to your registered email address. Continued use of the Service after the effective price change constitutes your agreement to the new pricing.

7. Cancellation & Account Termination

You may cancel your subscription at any time through your account settings or by emailing support. When you cancel, your paid subscription will continue until the end of your current billing period, after which your account will automatically convert to the free Starter plan.

Proofloom reserves the right to suspend or terminate accounts that repeatedly violate these Terms, engage in fraud, or fail to satisfy overdue payments.

8. Disclaimers & Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

While we strive for 99.9% uptime and low widget latency, we do not guarantee uninterrupted, secure, or error-free operation of the Services at all times.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROOFLOOM LTD OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

PROOFLOOM'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PROOFLOOM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless Proofloom Ltd, its officers, employees, and contractors from and against any third-party claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your Customer Content or your violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively through good-faith negotiations, and if unresolved, through binding arbitration under the rules of the American Arbitration Association.